Rent due, Due now and past-due balances
The dashboard's Rent due widget lists every tenant who owes money today — after credits, with days late, one click to their ledger. Covers how Due now and past due are calculated, why long-departed tenants drop off the widget (never the ledger), and how to send a payment reminder.
The first-of-the-month question is "who owes me money right now?" The Rent due widget on the dashboard answers it at a glance.
The Rent due widget
Every tenant with a balance due as of today, largest first: name, amount, and how many days late. Each row opens the tenant. The pill on the right says where they stand:
- Due — owed today, not late yet.
- Autopay — owed today, and the resident has autopay on.
- Late — 1–7 days late. Overdue — more than 7 days.
The footer shows the Outstanding total. A tenant drops off the moment their balance due hits zero. The Delinquency aging widget splits the same money into 1–7, 8–30 and 31+ days late.
How Due now is calculated
Due now = the charges due on or before today that money and credits haven't paid: the oldest unpaid rent is paid first, then other charges oldest first. Three consequences:
- Credits count: a credit anywhere on the ledger (a goodwill credit, money left over on an overpaid account) pays what's due. A prepayment for a coming month's rent is the one exception: it waits for that rent, so Due now can read above a credit, and the ledger shows the credit beside it. Money counts from the day it's recorded, even when its date is later.
- Charges posted ahead of their due date (your Charge posting lead time) show as upcoming, not due.
- A bank payment that's still processing already counts; if it bounces, the money is owed again.
Days late counts from the oldest charge still unpaid under that rule — and that can be a move-in fee or a cleaning charge, not just rent. Past due (the red chip on the tenant's ledger) is the part due before today.
The widget, the tenant page, the resident portal, invoices, payment reminders and Nex all use this one formula, so they always agree. Dates follow your company's time zone.
What the widget deliberately hides
A tenant whose most recent stay ended more than 60 days ago with a balance still open (an abandoned balance, a write-off from your previous system) is left off the dashboard widgets — that's not who you're chasing on the 1st. Their ledger and tenant page keep the true balance; only the dashboard list filters. A recently departed debtor (within 60 days) still shows, because that one you are chasing.
Late fees work differently on purpose: they stop at lease end, while the widget keeps a departed debtor visible for 60 days — worth pursuing, just not worth a daily fee.
Sending a payment reminder
From the tenant page, Actions → Send Payment Reminder emails the resident a branded reminder with the amount due at that moment and a Make a payment button into their portal (plus a notice in the portal if they have a login). It needs an email address on file and a balance due. You can also ask Nex to draft a reminder — it shows an approval card, and nothing is sent until you approve.
Reminders are resident emails, so Resident & owner emails must be on (Settings → Team).
Related guides
How the tenant ledger works
Every tenant has one ledger of charges and payments, each charge with a due date. Rent posts a few days before it's due; a payment or credit pays the oldest unpaid rent first, then other charges oldest first; and 'Due now' is what's owed today. Mistakes are fixed with a charge or a credit (Adjust charge / Void charge on the lines Nexxus posts), never by editing history.
Automatic late fees
Off by default. When on (Settings → Company Settings → Rent & late fees), unpaid rent past the grace days accrues one fee per lease per day from the day you turn it on, with an optional cap, until payments or credits cover it. Fees stop at lease end, never hit Airbnb/Vrbo stays, and removed fees never come back.
Autopay: how automatic rent collection works
Residents turn on autopay in their portal with a saved bank account or card. It charges the rent that's due — on or after the lease's due day, retrying a declined charge 3 and 7 days later, at most one month's rent a month — and never deposits, fees or late fees.
Resident invoices and statements (PDF)
Every resident has a branded PDF invoice for any month and a statement for any date range, built from their ledger. Staff preview or email them from the tenant's Ledger tab (Invoice & statement); residents download the same PDFs on the portal's Payments page. For company-paid stays, Bill to details print the company, attention line and PO number.