The Due now widget and past-due balances
The dashboard's Due now widget lists every tenant with a balance currently due — net of credits, one click to their ledger. Long-departed tenants' stale balances are filtered from the widget (never from the ledger).
The first-of-the-month question is "who owes me money right now?" — the Due now widget on the dashboard answers it at a glance.
What it shows
Every tenant with a balance due as of today, with the amount, each row clicking through to their ledger. A tenant drops off the moment their balance hits zero.
The amount is always net of credits: a credit anywhere on the tenant's ledger — an overpaid deposit, a goodwill credit — reduces what's due, so "due" means what they actually owe after credits. Days late counts from the oldest charge still unpaid, with payments and credits covering the oldest charges first (the same rule as the ledger). The widget, the tenant page, the resident portal, payment reminders, the morning brief and Nex all read this one formula, so they always agree.
What it deliberately hides
A tenant whose tenancy ended more than 60 days ago with a balance still open (an abandoned balance, a write-off from your previous system, an old import quirk) is dropped from the widget — that's not who you're chasing on the 1st. Their ledger keeps the true balance forever; only the dashboard aggregate filters. A recently departed debtor (within 60 days) still shows, because that one you are chasing.
Due now vs late fees — different thresholds by design
Late fees stop accruing at lease end — you can't be "late on rent" after moving out. The Due-now widget keeps a departed debtor visible for 60 days after move-out — worth pursuing, just not worth a daily fee. The two rules look inconsistent at first glance; they're each tuned to what they're for.
Rent charges post ahead of time
Rent appears on ledgers a few days before it's due (your charge lead time, Settings → Company) so tenants can pay early — but it only counts as "due now" from its due date.
Related guides
How the tenant ledger works
Every tenant has one ledger: charges (rent, fees, deposits) and payments, each with a due date. Payments allocate to the oldest due charge first, and the balance is always charges minus payments.
Automatic late fees
Off by default. When enabled: after the grace period, one fee per day per lease until the rent is covered, with an optional cap. Fees are removable and never come back once waived.