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— explains Nexxus, looks up your numbers, and drafts replies for your approval

Ask about your portfolio or how Nexxus works — who owes rent, what's free next week, how payouts work…

Getting started

AI assistant: meet Nex

Nex is the AI assistant built into Nexxus: it answers how-to questions, looks up your own portfolio (who owes rent, what's free, why a payout changed), and drafts replies, payment reminders, work orders, vendor emails, lead updates and application notes as approval cards that only run when you approve them. It never moves money, signs anything or messages anyone on its own.

Getting started

Frequently asked questions

The questions people ask before they switch: Airbnb and long-term rentals in one system (with a live Airbnb connection), short + mid + long term together, the Nex AI assistant and what it will and won't do, bringing Buildium/AppFolio/Airbnb history, owner payouts, portals, your own lease, your brand, pricing, and who owns the data.

Getting started

Getting started with Nexxus

The first-week setup: the Setup checklist (company details, properties, Stripe, import, lease template, booking site, logo, team, owner portal), which settings deserve care, connecting Airbnb on the Channels page, meeting Nex the AI assistant, and a dry run before you rely on the numbers.

Getting started

Nex's morning brief and heads-ups

Every morning Nex leaves each teammate a short brief in the chat bubble — what needs you today, move-ins and move-outs, anything that looks off, and the key numbers — plus a quick heads-up note whenever a new lead or application arrives. Change the hour or turn either off under Settings → Account Settings → Nexxus AI.

Getting started

NexxusHub: feedback, feature requests, and bug reports

NexxusHub is the operator forum inside Nexxus — post bugs, ideas and feature requests with screenshots, vote and comment, and follow each post's status. Posts are public to all operators (first name only) or private to you and the Nexxus team; escalating a Nex conversation creates a private post.

Getting started

Notifications: the bell, email, and routing

Nexxus alerts your team about leads, applications, leases, maintenance, late fees, payments, Airbnb activity and NexxusHub replies through the in-app bell and email. The owner-admin decides who is subscribed to each category, each teammate picks email and/or in-app, and a separate switch controls emails to residents and owners.

Getting started

Team members, roles, and invites

Owner-admins invite teammates by email from Settings → Team; every invitee joins as a Manager. Owner-admins control company settings, billing, payments, branding and the team; managers run the day-to-day, and an owner-admin can give a manager website access. Your subscription sets how many seats you have.

Getting started

The live demo: what it is and what it deliberately refuses

trynexxus.com/demo is the real Nexxus admin on a sample company (Saguaro Property Group, Phoenix), plus its tenant, owner and applicant portals and booking site. Everything is clickable and editable in your browser, Nex answers questions about the sample data, nothing is saved, a refresh resets it — and real-world actions (money, email, Stripe, Airbnb sign-in, domains, Nex's approval cards) are refused honestly instead of faked.

Getting started

Your dashboard: widgets, layouts, and the numbers on it

The dashboard is a grid of live widgets (rent income, rent due, occupancy, owner payouts, leasing, bookings, maintenance). It starts from a layout for your rental type, and you can rearrange, resize, add or remove widgets with Customize, change each widget's range or Earned/Collected basis, and admins can save a team default.

Importing your data

Importing Airbnb and short-term rental history

The Airbnb tab on the Import page reads your Airbnb reservations and payout CSV exports to bring in PAST stays, with payouts on the dates Airbnb actually paid, reconciled to the cent and undoable as one batch. It's safe to re-run. For ongoing two-way sync of upcoming reservations, connect Airbnb on the Channels page instead — the two work together.

Importing your data

Importing your data from Buildium, Airbnb, and other systems

How the Import data page works: the two tabs (PMS · VRBO · bank · spreadsheets, then Airbnb), what to export from Buildium and other systems, the Go back history range, the Review step, the verified Summary, re-imports, and undo.

Importing your data

Trusting an import: the verification summary and undo

After an import, Nexxus checks the database against your files (each tenant's ledger to the cent) and gives a verdict, plus when owner payouts start. Any batch can be undone from Settings → Data & Imports; the confirmation lists exactly what will be removed, including later work that depends on it.

Importing your data

What imported history can and can't do

Imported history counts as closed business: it powers reports and occupancy, but late fees are never charged for days before a lease existed in Nexxus, owners are never re-paid for months your old system settled, past leases are never charged rent, and filled-in months never count as payout cash.

Properties & owners

Adding properties and units

Properties → Add property opens a guided wizard: choose a type, enter the address, then add listing details, photos, and pricing. Multifamily properties become buildings you add units to. Owners, booking mode, photo import, and blocked dates are all set afterward on the property's tabs.

Properties & owners

Deleting properties and bookings — and why some deletes are blocked

Deletes are allowed only when no real money or recorded history is attached. For a property you've stopped managing, use "No longer managed" instead — history stays, capacity ends. Disconnect an Airbnb-connected unit first, and cancel Airbnb reservations on Airbnb, not by deleting them.

Properties & owners

How occupancy is calculated (multifamily & duplexes)

Occupancy counts rentable units, not building containers: buildings expand to their units, a unit's Last day managed and First day managed bound its availability, and duplexes that sometimes lease as one home have two clean options.

Properties & owners

Multifamily buildings and units

A building holds units; units inherit the building's owner links and fee rates automatically, and a unit only needs its own owner link when its ownership differs — the override wins wholesale. Each unit rents, lists on Airbnb and publishes to your booking site on its own; the building itself is a container, not a listing.

Properties & owners

Owners, ownership percentages, and owner links

An owner is linked to a property with an ownership %, a management fee %, a management period and an optional monthly deduction. Ownership in force can't exceed 100%, and payouts, statements and 1099s all split by each owner's share.

Properties & owners

Property photos and publishing to your booking site

Add photos on the property's Listing tab — upload (big files and iPhone HEIC are optimized automatically), import them from your existing website, reorder or let AI arrange them; the first photo is the cover. Publish with the Publish button or the Direct Booking Site toggle. Photos and descriptions don't sync to or from Airbnb.

Leases & tenants

Can two leases overlap on one unit? The double-booking guard

No — a unit holds one direct tenancy at a time, enforced everywhere a booking is created or moved. Back-to-back same-day turnover is fine; room-by-room properties and Airbnb stays are exempt. Every stay and block also closes those nights on Airbnb and your booking site.

Leases & tenants

Changing rent mid-lease (and why Nexxus asks for a written agreement)

Change rent by editing the booking's monthly rent; Nexxus asks you to confirm it was agreed in writing and logs the change with its effective date. The new rate re-prices every rent month already posted for that booking — not just from the effective date — so check the ledger afterwards.

Leases & tenants

E-signing leases: signers, signing order, and countersigning

Every tenant and co-signer signs in the resident portal, either all at once or in order. While a lease is out for signature you can resend an invitation, copy a signer's link, use Correct signer to fix a name or email, or void it and reissue a corrected version. Then you countersign and execute from the application's Lease desk. The executed PDF carries a signature certificate and never changes after signing.

Leases & tenants

From application to move-in: the leasing pipeline

Prospects apply on your booking site and land in Leasing on a New → Screening → Approved board. You approve on the application page, generate the lease from your own template, collect e-signatures and countersign, then Move to Tenant creates the tenant, booking, and ledger.

Leases & tenants

Lease templates: generate leases from your own lease

Upload the lease you already use (DOCX works best, PDF also works) under Settings → Lease Templates. Nexxus keeps your wording exactly, turns the blanks into fields, and shows a sample. Once you activate it, the lease wizard generates and e-signs leases from it. You need an active template to generate leases.

Leases & tenants

Maintenance requests, work orders, and vendors

Residents submit requests in their portal; your team creates work orders from Maintenance, a property, or a tenant. Assign a vendor and email them the work order, schedule it, and track estimated vs actual cost. Completed costs feed the Maintenance & Expenses report and vendor 1099-NEC totals.

Leases & tenants

Messages: one inbox for tenants, owners, applicants and guests

The Messages page is your company's shared inbox: conversations with tenants, guests, owners and applicants — plus Airbnb guest messages once Airbnb is connected. Start threads, attach photos and files, see what's unread, and have Nex draft replies for your approval. Recipients read and answer in their portal; message text isn't emailed.

Rent & the ledger

Automatic late fees

Off by default. When on (Settings → Company Settings → Rent & late fees), unpaid rent past the grace days accrues one fee per lease per day from the day you turn it on, with an optional cap, until payments or credits cover it. Fees stop at lease end, never hit Airbnb/Vrbo stays, and removed fees never come back.

Rent & the ledger

How the tenant ledger works

Every tenant has one ledger of charges and payments, each charge with a due date. Rent posts a few days before it's due; a payment or credit pays the oldest unpaid rent first, then other charges oldest first; and 'Due now' is what's owed today. Mistakes are fixed with a charge or a credit (Adjust charge / Void charge on the lines Nexxus posts), never by editing history.

Rent & the ledger

Posting charges and credits, fixing ledger mistakes, refunds and disputes

On a tenant's Ledger tab: Post charge adds a one-off charge, Post credit reduces what's owed without recording money, and a line Nexxus posted (rent, deposit, fees, late fees) is fixed with Adjust charge or Void charge: Nexxus posts the difference as its own line, never by editing history. Voided lines hide behind Show voided but stay in statements, reports and exports. Lines you posted by hand stay editable. Also covers refunds and card disputes.

Rent & the ledger

Recording manual payments (Zelle, check, cash, Venmo)

Money that arrives outside the portal — Zelle, check, cash, a bank transfer, Venmo — is recorded on the tenant's ledger with Record payment, using its real date and method (ACH / Bank transfer, Card, Zelle, Check, Cash or Other). It's applied across the tenant's accounts automatically and counts as 'attested' in payout runs.

Rent & the ledger

Rent due, Due now and past-due balances

The dashboard's Rent due widget lists every tenant who owes money today — after credits, with days late, one click to their ledger. Covers how Due now and past due are calculated, why long-departed tenants drop off the widget (never the ledger), and how to send a payment reminder.

Rent & the ledger

Resident invoices and statements (PDF)

Every resident has a branded PDF invoice for any month and a statement for any date range, built from their ledger. Staff preview or email them from the tenant's Ledger tab (Invoice & statement); residents download the same PDFs on the portal's Payments page. For company-paid stays, Bill to details print the company, attention line and PO number.

Rent & the ledger

Security deposits: tracking, deductions, and refunds

Deposits are tracked per resident as a liability — held, not income. The tenant's Deposit tab shows required, collected, returned, deductions and held; at move-out, Add deduction with reasons, send the rest back yourself, then Record refund with how you sent it. Nexxus does not send this money; it records the refund on the ledger.

Tenant payments

Autopay: how automatic rent collection works

Residents turn on autopay in their portal with a saved bank account or card. It charges the rent that's due — on or after the lease's due day, retrying a declined charge 3 and 7 days later, at most one month's rent a month — and never deposits, fees or late fees.

Tenant payments

Connecting Stripe to collect rent

One-time setup by the company's owner-admin: Settings → Stripe Connect → Get started runs Stripe's onboarding inside Nexxus (business details, identity, bank account). Once it shows Connected, residents can pay online and enroll in autopay, and the money lands in your own Stripe account.

Tenant payments

Online rent payments: bank (ACH) free, card with a fee

Once Stripe is connected, residents pay in their portal by bank account (ACH, free to them) or card (a convenience fee is added so you net the full amount). You choose which of the two are on in Settings → Stripe Connect; the card fee rate is set by Nexxus, not by you.

Owner payouts

Cash vs Advance: the payout basis toggle

Collected cash (the default) pays owners only rent that has actually arrived; Advance month fronts the month's earned rent before it lands. The next run settles against whatever was advanced, so months on different bases self-balance.

Owner payouts

Management fees and owner deductions: where the percentages come from

The fee rate cascades: booking override → the owner's rate on the property link → the company Default management fee %. Units inherit their building's owner links. Standing monthly deductions post once per scheduled run, and one-off owner expenses go on a draft run as Expense deduction lines.

Owner payouts

Off-cycle (supplemental) payout runs

Cut an extra payout mid-window with the Off-cycle run button: pick a past cutoff date, and it pays the rent collected since the last run up to that date. The next scheduled run nets it out automatically, and monthly deductions are never charged twice.

Owner payouts

Paying owners by direct deposit

Nexxus can move owner payouts for you: connect a funding bank (Settings → Stripe Connect → Owner payout funding), owners add their bank in the owner portal, then Send by Direct deposit (Stripe). Your bank is debited for the batch and each owner is paid automatically, typically within 2–5 business days.

Owner payouts

Pre-baseline months: "settled in your previous system"

Months before your payout baseline show your imported owner-payment history read-only (who was paid, when, how much, by what method), grouped by calendar month so it matches your old records. Before your first approval, months before your first import show this way.

Owner payouts

Reviewing, approving and sending a payout run

How to work a month on the Payouts page: read the draft, check each line's Built from proof, add rent the ledger missed or an owner expense, make a one-off correction, Approve, then Send by direct deposit or mark it sent after paying another way.

Owner payouts

Settled outside Nexxus: paid-through dates and prepaid terms

When you already paid an owner through your old system, or up front for a prepaid lease, Nexxus holds that money out of new runs. It reads paid-through dates from imported payment memos, from a date you set on the owner link, or from a booking's Prepaid term, and shows what it held back in the run header.

Owner payouts

The payout baseline: "Payouts through Nexxus began X"

The baseline is the line between owner money your previous system already settled and money Nexxus runs own. It freezes when you approve your first run, browsing never moves it, and only an owner-admin's Reset payouts (before real money moves) clears it.

Owner payouts

Verified vs attested payments in a payout run

Verified means a payment rail confirmed the money (an Airbnb or Vrbo payout, an online payment through Stripe, a guest's card payment on your booking site); attested means someone recorded it by hand. A payout run warns how much of its net to owners rests on attested money so you review it before approving.

Owner payouts

When do owners get paid? Payout windows and cadence

Your Owner payout day (Settings → Company Settings; default the 10th, any day 1–28) sets the window each run pays. With day 10, the June run pays rent collected after May 10 through June 10. Set day 1 to pay the prior month in arrears.

Reports & taxes

Occupancy, revenue charts, and channel numbers

Occupancy is occupied nights over the nights you actually managed each rentable unit. Every dollar figure comes from the ledger, either Earned (income recognized when due, the default on the dashboard's Rent income widget and two reports) or Collected (cash actually received), never from booking totals.

Reports & taxes

Owner statements

Generate a branded PDF statement per owner from the Statements tab on their page: gross rent, management fee, labeled deductions and net, per property. It uses the period's actual payout runs when they exist; a payout day with no run shows what the payout calculation would pay, labeled projected; months before your first payout here show the rent collected, labeled as such. It's saved to the owner's documents and their portal, and can be emailed.

Reports & taxes

Reading the Operator Income report (earned, collected, payout windows)

Your income is management fees plus fee income you keep; gross rent passes to owners. The report opens on Earned (rent recognized when due) and flips to Collected (cash received), which can be bucketed by calendar month or by payout window. Cash margin is liquidity, not profit.

Reports & taxes

Reports: what's available and how to run them

Reports has eight runnable reports: Operator Income Summary, Owner Income Statement, Owner Payments (paid), Revenue by Property, Tenant Ledger, Maintenance & Expenses, and the Owner 1099-MISC and Vendor 1099-NEC worksheets. Each runs for a preset or custom period and exports to CSV and branded PDF. Operator Income and Revenue by Property open on Earned; the rest count cash.

Reports & taxes

Tax season: 1099 worksheets for owners and vendors

The Owner 1099-MISC and Vendor 1099-NEC worksheets on Reports compute owner Box 1 (gross rents collected, by actual ownership share) and vendor totals, flag who is at $600 or more and who is missing a TIN or address, and produce a CSV, per-recipient PDF copies, and a copyable year-end email per owner.

Portals & booking site

Airbnb booking requests, trip changes and guest messages

On a connected Airbnb listing, booking requests and trip-change requests land in Nexxus with Accept and Decline and reminders before Airbnb's response window closes, and Airbnb guest messages arrive in your Messages inbox — replies you send there go back to the guest on Airbnb.

Portals & booking site

Airbnb pricing, fees, discounts and booking rules

A connected listing's Channels workspace sets everything Airbnb sells with: nightly and weekend prices, date-specific prices and blocks on the calendar, minimum nights, cleaning/pet/extra-guest and other fees, weekly and monthly discounts, Instant Book or request to book, check-in times, house rules and cancellation policies. Changes push to Airbnb within moments.

Portals & booking site

Branding, white-label, and custom domains

Upload your logo and set your brand name and color under Direct Booking Site → Branding; they flow to the booking site, both portals, emails and PDFs. Settings → Customization adds the interface theme, a separate dashboard color, your logo inside the admin app, and your own domains for the resident and owner portals; the booking site's domain is set on Direct Booking Site.

Portals & booking site

Connecting Airbnb: live two-way sync for your listings

Yes — Nexxus connects to Airbnb directly. On the Channels page you sign in with Airbnb (no password shared), pick which Airbnb listing each unit is, and activate: upcoming reservations come in, then bookings, changes, cancellations, requests and guest messages flow in while availability, rates, fees and booking settings push out. Listing text, photos and reviews stay on Airbnb.

Portals & booking site

Leads and inquiries

Inquiries from your booking site land in Leads, and whoever is routed for leads is alerted instantly. Move each lead through New, Contacted, Converted or Closed, email or call it from the lead's panel, and log phone or walk-in prospects with Add lead.

Portals & booking site

Short stays on your booking site: instant book, requests and guest payment

Yes — guests can book nightly stays directly on your own booking site. Set a listing's Booking mode to nightly stays (or both stays and applications), choose Instant book (guests pay by card on the spot) or request-to-book (you approve, the guest gets a pay link), and the stay lands in Bookings with its ledger and closes the dates on Airbnb.

Portals & booking site

The owner portal: what your owners see

Owners sign in to a portal with your branding to see their portfolio, payouts (including history from before Nexxus), statements and shared documents, work orders and reports. They can message you and set up direct deposit, but they never see draft runs or edit your operations. You invite them from the owner's Portal access card.

Portals & booking site

The resident portal: what your tenants see

Residents get a portal branded as yours, with Home, Lease, Payments, Maintenance, Documents, and Messages. They can pay rent online, use autopay, download invoices and statements, sign leases, request maintenance, upload documents, and chat with you. Applicants see a smaller Status view. Accounts come from applying or from Invite to portal.

Portals & booking site

Your direct booking site

Every company gets a branded public booking site: published listings on a list and a map, an inquiry form, online rental applications, and — for listings you enable — nightly stays with instant book or request-to-book and card payment. Manage it, its branding, hero, URL, listings and first-party analytics from the Direct Booking Site page.