Help center

How can we help?

Ask Nex, or browse the guides — written the way an operator would ask.

Conversations

Your past conversations will show here.

Ask Nex

— explains Nexxus, looks up your numbers, and drafts replies for your approval

Ask about your portfolio or how Nexxus works — who owes rent, what's free next week, how payouts work…

Getting started

Frequently asked questions

The questions people ask before they switch: one system for Airbnb and long-term rentals, short + mid + long term together, bringing Buildium/AppFolio/Airbnb history, owner payouts, portals, your own lease, your brand, and who owns the data.

Getting started

Getting started with Nexxus

The first-week checklist: set up your company, invite your team, brand your portals, import your data, and publish your first listings.

Getting started

NexxusHub: feedback, feature requests, and bug reports

NexxusHub is the operator community forum inside Nexxus — post feedback, request features, report bugs, vote and comment. Posts can be public to all operators or private to the Nexxus team.

Getting started

Notifications: the bell, email, and routing

Nexxus alerts your team about leads, applications, payments, maintenance, late fees, lease deadlines, and more — via the in-app bell and email, with two layers of control over who hears what.

Getting started

Team members, roles, and invites

Invite teammates by email from Settings → Team. Owner-admins manage settings and billing; managers run the day-to-day. Seat limits depend on your plan.

Getting started

The live demo: what it is and what it deliberately refuses

trynexxus.com/demo is the real Nexxus admin on a sample company (Saguaro Property Group, Phoenix). Everything is clickable and editable in your browser, nothing is saved, a refresh resets it — and real-world actions (money, email, Stripe, Airbnb sign-in, domains) are refused honestly instead of faked.

Importing your data

Importing Airbnb and short-term rental history

The Airbnb import tab reads your reservations and payout exports, builds bookings with real payout dates, reconciles to the cent, and stays safe to re-run as new stays land.

Importing your data

Importing your data from Buildium, Airbnb, and other systems

How the import wizard works: what to export, how far back to go, the Review step, the verification summary, re-imports, and undo.

Importing your data

Trusting an import: the verification summary and undo

After every import, Nexxus reconciles the database against your files — per-tenant, to the cent — and shows a verdict. Any batch can be undone in one piece from Settings → Data & imports.

Importing your data

What imported history can and can't do

Imported history is closed business: it powers reports and occupancy, but it never triggers late fees, never re-pays owners, and re-imports never duplicate.

Properties & owners

Deleting properties and bookings — and why some deletes are blocked

Deletes are allowed only when no real money is attached. For a property you've stopped managing, use "No longer managed" instead — history stays, capacity ends.

Properties & owners

How occupancy is calculated (multifamily & duplexes)

Occupancy counts rentable UNITS, not building containers — buildings expand to their units, marking a unit no longer managed removes it from the math, and duplexes that sometimes lease as one home have a clean workaround.

Properties & owners

Multifamily buildings and units

A building holds units; units inherit the building's owner links and fee rates automatically. A unit only needs its own owner link when its ownership differs — the override wins wholesale.

Properties & owners

Owners, ownership percentages, and owner links

Owners link to properties with an ownership % and a management fee %. Ownership must total 100%; rent, payouts, statements, and 1099s all attribute by each owner's actual share.

Properties & owners

Property photos and publishing to your booking site

Upload photos on the property's Listing tab (big files are optimized automatically), pick the primary shot, and flip the Direct Booking Site toggle to make the listing live.

Leases & tenants

Can two leases overlap on one unit? The double-booking guard

No — a unit holds one direct tenancy at a time, enforced everywhere a booking is created or moved. Back-to-back same-day turnover is fine; room-by-room and OTA history are exempt.

Leases & tenants

Changing rent mid-lease (and why Nexxus asks for a written agreement)

The signed lease keeps its original rate forever; the booking carries the current effective rent. Changing it requires attesting to a written agreement, and every change is logged with its effective date.

Leases & tenants

E-signing leases

Leases are signed electronically: the applicant signs in their portal, you countersign in the admin, and the executed PDF is frozen exactly as signed — permanently.

Leases & tenants

From application to move-in: the leasing pipeline

Prospect applies on your booking site → application lands in Leasing → review, generate the lease, both sides e-sign → Move to Tenant creates the booking and rent schedule automatically.

Leases & tenants

Maintenance requests and work orders

Tenants submit requests in their portal; your team triages, assigns vendors, and tracks to completion. Costs feed the Maintenance & Expenses report and vendor 1099 totals.

Rent & the ledger

Automatic late fees

Off by default. When enabled: after the grace period, one fee per day per lease until the rent is covered, with an optional cap. Fees are removable and never come back once waived.

Rent & the ledger

How the tenant ledger works

Every tenant has one ledger: charges (rent, fees, deposits) and payments, each with a due date. Payments allocate to the oldest due charge first, and the balance is always charges minus payments.

Rent & the ledger

Recording manual payments (Zelle, check, cash)

Money that arrives outside Nexxus — Zelle, check, cash, a bank transfer — gets recorded on the tenant's ledger with its real date and method. These count as 'attested' in payout runs.

Rent & the ledger

Security deposits: tracking, deductions, and refunds

Deposits are tracked per tenancy as a liability — held, not income. At move-out, record deductions with reasons and refund the remainder; the tenant sees the accounting in their portal.

Rent & the ledger

The Due now widget and past-due balances

The dashboard's Due now widget lists every tenant with a balance currently due — net of credits, one click to their ledger. Long-departed tenants' stale balances are filtered from the widget (never from the ledger).

Tenant payments

Autopay: how automatic rent collection works

Tenants enroll in their portal with a saved bank or card. Each month, autopay charges the monthly rent on the due day — with a catch-up rule so late enrollment or a hiccup never skips a month.

Tenant payments

Connecting Stripe to collect rent

One-time setup: connect your Stripe account from Settings → Payments & Stripe (embedded onboarding, ~10 minutes with your business and bank details). Rent then flows tenant → your Stripe → your bank.

Tenant payments

Online rent payments: ACH free, card with a fee

Tenants pay rent in their portal by bank (ACH, free to them) or card (a convenience fee is added). You control which rails are on and the card fee in Settings → Payments & Stripe.

Owner payouts

Cash vs Advance: the payout basis toggle

Collected cash pays owners only money that has actually arrived; Advance fronts the month's earned rent before it lands. Months on different bases self-balance automatically.

Owner payouts

Management fees and owner deductions: where the percentages come from

Fee resolution cascades: booking override → per-owner property agreement → company default. Multifamily units inherit the building's owner links, and standing deductions post once per scheduled run.

Owner payouts

Off-cycle (supplemental) payout runs

Cut an extra payout mid-window at any past cutoff date. It pays the delta of rent collected since the last run, and the next scheduled run automatically nets it out.

Owner payouts

Pre-baseline months: "settled in your previous system"

Months before your baseline show your imported owner-payment history read-only — who was paid, when, how much — grouped by calendar month so it matches your old records.

Owner payouts

The payout baseline: "Payouts through Nexxus began X"

The baseline is the line between owner money your previous system already settled and money Nexxus runs own. It freezes when you approve your first run and never moves from viewing.

Owner payouts

Verified vs attested payments in a payout run

Verified means a real payment rail confirmed the money (Airbnb, Stripe); attested means the operator recorded it manually. The run banner totals attested money so you review it before approving.

Owner payouts

When do owners get paid? Payout windows and cadence

Your company payout day defines the collection window each run pays out. Day 10 means the June run pays rent collected May 10 → June 10; set day 1 to pay the prior month in arrears.

Reports & taxes

Occupancy, revenue charts, and channel numbers

Occupancy is nights-based against the days you actually managed each unit; every revenue and channel figure app-wide is collected income from the ledger — so dashboards and reports always agree.

Reports & taxes

Owner statements

Branded PDF statements per owner: gross rent, management fees, deductions, net — built from actual payout runs when they exist, clearly badged as projected when they don't yet.

Reports & taxes

Reading the Operator Income report (calendar, windows, earned)

Your income = management fees + fee income kept; gross rent passes to owners. Three lenses: calendar months (cash), payout windows (matches /payouts), and earned (accrual) — each answers a different question.

Reports & taxes

Reports: what's available and how to run them

Cash-basis reports for operating and tax questions: Operator Income, Owner Income Statements, Revenue by Property, Tenant Ledger, Maintenance & Expenses, and 1099 worksheets — all exportable to CSV and branded PDF.

Reports & taxes

Tax season: 1099 worksheets for owners and vendors

Year-end worksheets compute owner 1099-MISC Box 1 (gross rents by actual ownership share) and vendor 1099-NEC totals, flag who crosses $600 and what info is missing, and export to CSV, PDF, and a per-owner email.

Portals & booking site

Branding, white-label, and custom domains

Set your accent color and logo once — they flow to the booking site and both portals. Higher tiers add your logo on public surfaces, white-label admin, and your own domains for each app.

Portals & booking site

Leads and inquiries

Inquiries from your booking site land in the Leads inbox with notification to your team. Work them new → contacted → converted, and see exactly which listings produce them.

Portals & booking site

The owner portal: what your owners see

Owners get read-only, self-serve visibility: their properties' performance, payout history, statements, and shared documents — branded as yours. Available on Portfolio and Empire plans.

Portals & booking site

The resident portal: what your tenants see

Tenants get a branded portal: balance and payments, their lease, maintenance requests, documents, and live chat with your team. Accounts are created automatically through the apply flow.

Portals & booking site

Your direct booking site

Every company gets a branded public site where prospects browse published listings, inquire, and apply — the top of your leasing funnel, with its own analytics, editable hero, and featured listings.