Getting started with Nexxus
The first-week setup: the Setup checklist (company details, properties, Stripe, import, lease template, booking site, logo, team, owner portal), which settings deserve care, connecting Airbnb on the Channels page, meeting Nex the AI assistant, and a dry run before you rely on the numbers.
Creating your company takes a short wizard — your company name, what you run (mid-term, short-term or long-term), your plan, and a brand name and accent color. When you finish, your company exists and your direct booking site is already live on its own Nexxus address. Everything after that is in the Setup checklist.
The Setup checklist
Owner-admins see a Setup entry in the sidebar (with a progress count) and a Getting started card on the dashboard until setup is finished; Open checklist shows every step. Steps tick themselves off as you do the real work — there's nothing to mark by hand.
Required (can't be skipped):
- Set up company details — Settings → Company Settings. It ticks once the legal business name and timezone are saved.
- Add your properties — on Properties, or let the importer build them.
- Connect payments — Settings → Stripe Connect, so tenants can pay online and owners can be paid. It ticks when your Stripe account is active. See Stripe Connect setup.
Recommended (each can be skipped):
- Import your data — the skip button reads I'm starting fresh. See Importing your data.
- Activate a lease template — Settings → Lease Templates (mid-term and long-term companies).
- Publish your booking site — flip a listing live on Direct Booking Site.
- Add your logo — upload it under Direct Booking Site → Branding.
- Invite your team — Settings → Team.
More: Give owners portal access from Owners.
A step your subscription doesn't include shows under On a higher plan and doesn't count against your progress. Skipped a step by mistake? Undo brings it back. Once the required steps are done, Finish setup closes the checklist.
Company settings that deserve care
On Company Settings (owner-admins only):
- Owner payout day — the day of the month you pay owners (default the 10th, capped at the 28th). It defines your collection windows; see When do owners get paid?
- Timezone — keeps day-sensitive views, like the payout month and Nex's morning brief, on your local calendar. Every time zone is listed (search by city, for example Detroit or London), with the common US and Canadian ones on top. A new company starts on your browser's time zone. With none, it takes your first property's location (US addresses); if it still has none, Settings shows a reminder until you pick one. Change it any time.
- Rent & late fees — Disabled by default. Turn them on only after your data is imported and balances look right.
- Default management fee %, Charge posting lead time, Application fee, the Public contact guests and residents see, and the Tax / 1099 filer identity used on 1099 worksheets.
Connect Airbnb
If you host on Airbnb, open a unit on Channels, use Sign in with Airbnb, and pick which Airbnb listing that unit is — reservations, booking requests and guest messages then come into Nexxus, and your availability and rates go out to Airbnb. Channel sync is switched on per account: if the Channels page says live channel sync is almost here for your account, contact the Nexxus team to turn it on. See Connecting Airbnb.
Meet Nex
The chat bubble in the bottom-right corner is Nex, the Nexxus AI assistant. Ask it how anything works, ask about your own numbers, or have it draft a reply or work order for you to approve. It also leaves you a short brief every morning. See Meet Nex.
Do a dry run
Before you rely on the numbers: skim a few tenant ledgers, open Payouts and review (don't approve) a draft run, and run an Operator Income report for a month you know well. When those match what you expect, you're live.
Related guides
Importing your data from Buildium, Airbnb, and other systems
How the Import data page works: the two tabs (PMS · VRBO · bank · spreadsheets, then Airbnb), what to export from Buildium and other systems, the Go back history range, the Review step, the verified Summary, re-imports, and undo.
When do owners get paid? Payout windows and cadence
Your Owner payout day (Settings → Company Settings; default the 10th, any day 1–28) sets the window each run pays. With day 10, the June run pays rent collected after May 10 through June 10. Set day 1 to pay the prior month in arrears.
Connecting Stripe to collect rent
One-time setup by the company's owner-admin: Settings → Stripe Connect → Get started runs Stripe's onboarding inside Nexxus (business details, identity, bank account). Once it shows Connected, residents can pay online and enroll in autopay, and the money lands in your own Stripe account.
Team members, roles, and invites
Owner-admins invite teammates by email from Settings → Team; every invitee joins as a Manager. Owner-admins control company settings, billing, payments, branding and the team; managers run the day-to-day, and an owner-admin can give a manager website access. Your subscription sets how many seats you have.
Branding, white-label, and custom domains
Upload your logo and set your brand name and color under Direct Booking Site → Branding; they flow to the booking site, both portals, emails and PDFs. Settings → Customization adds the interface theme, a separate dashboard color, your logo inside the admin app, and your own domains for the resident and owner portals; the booking site's domain is set on Direct Booking Site.
Your direct booking site
Every company gets a branded public booking site: published listings on a list and a map, an inquiry form, online rental applications, and — for listings you enable — nightly stays with instant book or request-to-book and card payment. Manage it, its branding, hero, URL, listings and first-party analytics from the Direct Booking Site page.
Connecting Airbnb: live two-way sync for your listings
Yes — Nexxus connects to Airbnb directly. On the Channels page you sign in with Airbnb (no password shared), pick which Airbnb listing each unit is, and activate: upcoming reservations come in, then bookings, changes, cancellations, requests and guest messages flow in while availability, rates, fees and booking settings push out. Listing text, photos and reviews stay on Airbnb.
AI assistant: meet Nex
Nex is the AI assistant built into Nexxus: it answers how-to questions, looks up your own portfolio (who owes rent, what's free, why a payout changed), and drafts replies, payment reminders, work orders, vendor emails, lead updates and application notes as approval cards that only run when you approve them. It never moves money, signs anything or messages anyone on its own.