Connecting Stripe to collect rent
One-time setup by the company's owner-admin: Settings → Stripe Connect → Get started runs Stripe's onboarding inside Nexxus (business details, identity, bank account). Once it shows Connected, residents can pay online and enroll in autopay, and the money lands in your own Stripe account.
Online rent needs somewhere to land. Nexxus uses Stripe, and each company connects its own Stripe account: you are the merchant of record, and rent goes from the resident to your Stripe account to your bank. Nexxus never holds your money.
The one-time setup
Go to Settings → Stripe Connect (the page is titled Payments & payouts) and click Get started (only the company's owner-admin can). Stripe's onboarding runs right inside Nexxus and asks for what any payment processor legally must collect:
- Legal business name and EIN (or your SSN as a sole proprietor)
- A representative's identity details
- The bank account for deposits
It's for US businesses and US bank accounts. You can stop partway and come back — the tab shows Finish your Stripe setup with three checks: Details submitted, Charges enabled and Payouts enabled. Stripe verifies the information; most accounts activate quickly, occasionally after a request for one more document. The refresh button re-checks the status.
After connecting
The tab turns to Connected — Accepting payments and receiving payouts, and:
- Payment settings let you turn Bank (ACH) payments and Card payments on or off (details).
- Residents see payment options in their portal, and autopay enrollment opens.
- Your balances, payouts and payments appear right on the tab — refunds and disputes are handled there too — and Full Stripe dashboard opens Stripe's own view.
- Payments land in your Stripe balance and pay out to your bank on your Stripe payout schedule, which you can see and change from the payouts panel.
Fees, plainly
Bank (ACH) payments are free to residents; Stripe's small processing cost comes out of what you receive. Card payments add a convenience fee paid by the resident, sized so you net the full amount — it covers Stripe's card cost plus a small Nexxus platform fee, and the rate is set by Nexxus. Nexxus never takes a cut of the rent itself.
Troubleshooting
- Still on "Finish your Stripe setup" — the embedded onboarding shows what Stripe still needs; it's almost always one more document or detail.
- A resident says they can't pay — check the tab shows Connected and at least one payment type is on. The resident also needs their portal login.
- "Could not load payment status" — Stripe Connect is managed by the company's owner-admin; other teammates can't open it.
Related guides
Online rent payments: bank (ACH) free, card with a fee
Once Stripe is connected, residents pay in their portal by bank account (ACH, free to them) or card (a convenience fee is added so you net the full amount). You choose which of the two are on in Settings → Stripe Connect; the card fee rate is set by Nexxus, not by you.
Autopay: how automatic rent collection works
Residents turn on autopay in their portal with a saved bank account or card. It charges the rent that's due — on or after the lease's due day, retrying a declined charge 3 and 7 days later, at most one month's rent a month — and never deposits, fees or late fees.
Posting charges and credits, fixing ledger mistakes, refunds and disputes
On a tenant's Ledger tab: Post charge adds a one-off charge, Post credit reduces what's owed without recording money, and a line Nexxus posted (rent, deposit, fees, late fees) is fixed with Adjust charge or Void charge: Nexxus posts the difference as its own line, never by editing history. Voided lines hide behind Show voided but stay in statements, reports and exports. Lines you posted by hand stay editable. Also covers refunds and card disputes.