AI assistant: meet Nex
Nex is the AI assistant built into Nexxus: it answers how-to questions, looks up your own portfolio (who owes rent, what's free, why a payout changed), and drafts replies, payment reminders, work orders, vendor emails, lead updates and application notes as approval cards that only run when you approve them. It never moves money, signs anything or messages anyone on its own.
Nex is the assistant inside Nexxus (the AI features are called Nexxus AI). It knows how Nexxus works, it can look up your company's own records, and it prepares routine work for you to approve.
Where to find it
- The chat bubble in the bottom-right corner of every page. The conversation follows you as you move around, and on a tenant, property, booking, application, owner or guest page Nex knows which record you mean — "what does she owe?" just works.
- Help in the sidebar: the full Ask Nex panel, with your past Conversations, a few starter questions and Escalate to support. The expand icon on the bubble opens it.
- The dashboard: add the Ask Nex widget (Customize → + Add widgets, see the dashboard) to ask from there.
Ask how Nexxus works
Questions like "how do late fees work?" are answered from this help center, with the articles it used.
Ask about your business
Nex reads the same numbers as your dashboard — rent due and delinquency (net of credits), income, occupancy, leads, applications, maintenance and owner payouts — and can pull up one tenant (balance, autopay, stays, recent ledger lines), property (who's in, who's next, open work orders, owners), booking, application, owner (recent payout runs, to explain why a payout changed), a tenant's or guest's recent conversations, or whether a unit is free for given dates. Try "Who's behind on rent?" or "What needs my attention today?"
Nex only sees what your own login can see, and it quotes figures from Nexxus rather than doing its own math.
Have it draft the work
Ask Nex to do one of these and it puts an approval card under its answer. Nothing is sent, created or changed until you press the card's button:
- Reply in an existing conversation with a tenant or guest — Send. The card shows who it goes to and how it's delivered.
- Lead status (new, contacted, converted, closed) — Apply.
- Payment reminder to a tenant who owes rent — Send reminder. Nexxus writes the email itself, stating the balance due at the moment it's sent, with a link to their resident portal. The card shows when they were last reminded, and if a teammate reminds them after the card was drafted, approving it sends nothing.
- Work order at a property, optionally naming the tenant and vendor — Create. If a vendor is assigned, a second card offers to email them.
- Vendor email for an existing work order — Email vendor.
- Application note (internal; applicants never see it) — Add note.
Use Edit to change the text (or a work order's title and priority) first, or Dismiss it. A card nobody decides on expires after 7 days. Approving runs the same action as the button on the page, under your own permissions, and the card then reads drafted by Nex, approved by you. Reminder and vendor emails follow your Resident & owner emails setting (Settings → Team) — if it's off, they don't go out.
What Nex never does
It doesn't move money (charges, credits, waivers, refunds, payouts), sign or countersign leases, approve or reject applications, change the calendar, or accept Airbnb booking requests. It never sends anything without your approval — there are no automatic replies to tenants or guests. It can read and summarize an Airbnb guest conversation, but replies to Airbnb guests are sent by you from Messages.
Morning brief and heads-ups
Each morning Nex leaves you a short brief in the bubble, and it sends a quick note when a new lead or application arrives. See the morning brief and heads-ups.
AI-built dashboard widgets
In Customize → + Add widgets, Create with AI turns a sentence ("rent collected by property, last 6 months") into a live widget. It picks from Nexxus's own metrics and never writes code; Edit with AI refines a widget later.
When an answer is off
Mark answers Helpful or Not helpful. Escalate to support on the Help page creates a private NexxusHub post with the conversation attached, visible only to you and the Nexxus team.
Privacy
What you type, and the records Nex looks up to answer, are sent to our AI model providers to generate the response. Those providers don't use your content to train their models.
Related guides
Nex's morning brief and heads-ups
Every morning Nex leaves each teammate a short brief in the chat bubble — what needs you today, move-ins and move-outs, anything that looks off, and the key numbers — plus a quick heads-up note whenever a new lead or application arrives. Change the hour or turn either off under Settings → Account Settings → Nexxus AI.
Messages: one inbox for tenants, owners, applicants and guests
The Messages page is your company's shared inbox: conversations with tenants, guests, owners and applicants — plus Airbnb guest messages once Airbnb is connected. Start threads, attach photos and files, see what's unread, and have Nex draft replies for your approval. Recipients read and answer in their portal; message text isn't emailed.
Your dashboard: widgets, layouts, and the numbers on it
The dashboard is a grid of live widgets (rent income, rent due, occupancy, owner payouts, leasing, bookings, maintenance). It starts from a layout for your rental type, and you can rearrange, resize, add or remove widgets with Customize, change each widget's range or Earned/Collected basis, and admins can save a team default.
Maintenance requests, work orders, and vendors
Residents submit requests in their portal; your team creates work orders from Maintenance, a property, or a tenant. Assign a vendor and email them the work order, schedule it, and track estimated vs actual cost. Completed costs feed the Maintenance & Expenses report and vendor 1099-NEC totals.
Leads and inquiries
Inquiries from your booking site land in Leads, and whoever is routed for leads is alerted instantly. Move each lead through New, Contacted, Converted or Closed, email or call it from the lead's panel, and log phone or walk-in prospects with Add lead.
NexxusHub: feedback, feature requests, and bug reports
NexxusHub is the operator forum inside Nexxus — post bugs, ideas and feature requests with screenshots, vote and comment, and follow each post's status. Posts are public to all operators (first name only) or private to you and the Nexxus team; escalating a Nex conversation creates a private post.