Messages: one inbox for tenants, owners, applicants and guests
The Messages page is your company's shared inbox: conversations with tenants, guests, owners and applicants — plus Airbnb guest messages once Airbnb is connected. Start threads, attach photos and files, see what's unread, and have Nex draft replies for your approval. Recipients read and answer in their portal; message text isn't emailed.
Messages in the sidebar is one inbox for every conversation your company has with the people you work with. It's shared: every teammate sees every thread, so whoever is on duty can pick one up.
Starting a conversation
Click New message, choose Tenant / Guest, Owner or Applicant, and search for the person. Pick a Category (General, Maintenance, Payment, Lease, Application or Notice), optionally a Related property, write your message and Send.
You can also message from a tenant's page: the Messages tab shows just that person's threads and lets you start a new one.
Leads and vendors aren't in Messages — answer a lead with the Email button on the Leads page, and send work orders to vendors from Maintenance.
Reading and replying
Threads are listed newest first, each labeled Tenant, Guest, Owner or Applicant, with an unread count; Search inbox… filters by name or the latest message. Open a thread to read it and use View profile to jump to the person's record. Enter sends, Shift+Enter starts a new line. Your latest message shows Sent, then Read once they've opened it. The page updates live while it's open.
Attachments
The paperclip attaches up to 4 files per message, 10 MB each — photos (shown inline), PDFs, Word, Excel and text files. Attachments are private; opening one creates a short-lived link.
How the other side receives it
Tenants, owners and applicants read and answer in their own portal's Messages, and they get a bell notification there. The message text is not emailed, so someone who hasn't set up their portal login won't be notified — reach them by phone or email instead. See the tenant portal and owner portal.
Residents and owners can also start a conversation from their portal; it arrives here like any other thread.
Heads-up for your team: messages from tenants, owners and applicants don't ring your bell or send an email. Keep an eye on the unread count at the top of Messages, or add the Inbox widget to your dashboard.
Airbnb guest messages
Once Airbnb is connected, each Airbnb guest conversation shows up here as its own Guest thread, named for the guest and the listing. A reply you type here is delivered to the guest on Airbnb. Only the text goes to Airbnb — files you attach stay in Nexxus — and a photo the guest sends shows as Attachment (view in Airbnb). If a reply can't reach Airbnb, it stays in the thread and your team gets a Reply not delivered to Airbnb bell so you can send it again.
New guest messages do ring the bell for your team, and the Channels page shows an Unread guest messages count. Questions a guest asks before booking (Airbnb inquiries) also ring the bell and are answered here. Booking requests are accepted or declined on Channels — see Airbnb booking requests and guest messages.
Help from Nex
Ask Nex to summarize a tenant's or guest's recent conversations, or to draft a reply in an existing thread. The draft appears as a card you can edit and then Send — nothing goes out on its own, and there are no automatic replies. Nex can read Airbnb guest threads but doesn't draft replies to them yet; send those from Messages.
Related guides
Airbnb booking requests, trip changes and guest messages
On a connected Airbnb listing, booking requests and trip-change requests land in Nexxus with Accept and Decline and reminders before Airbnb's response window closes, and Airbnb guest messages arrive in your Messages inbox — replies you send there go back to the guest on Airbnb.
Connecting Airbnb: live two-way sync for your listings
Yes — Nexxus connects to Airbnb directly. On the Channels page you sign in with Airbnb (no password shared), pick which Airbnb listing each unit is, and activate: upcoming reservations come in, then bookings, changes, cancellations, requests and guest messages flow in while availability, rates, fees and booking settings push out. Listing text, photos and reviews stay on Airbnb.
AI assistant: meet Nex
Nex is the AI assistant built into Nexxus: it answers how-to questions, looks up your own portfolio (who owes rent, what's free, why a payout changed), and drafts replies, payment reminders, work orders, vendor emails, lead updates and application notes as approval cards that only run when you approve them. It never moves money, signs anything or messages anyone on its own.
The resident portal: what your tenants see
Residents get a portal branded as yours, with Home, Lease, Payments, Maintenance, Documents, and Messages. They can pay rent online, use autopay, download invoices and statements, sign leases, request maintenance, upload documents, and chat with you. Applicants see a smaller Status view. Accounts come from applying or from Invite to portal.
The owner portal: what your owners see
Owners sign in to a portal with your branding to see their portfolio, payouts (including history from before Nexxus), statements and shared documents, work orders and reports. They can message you and set up direct deposit, but they never see draft runs or edit your operations. You invite them from the owner's Portal access card.
Notifications: the bell, email, and routing
Nexxus alerts your team about leads, applications, leases, maintenance, late fees, payments, Airbnb activity and NexxusHub replies through the in-app bell and email. The owner-admin decides who is subscribed to each category, each teammate picks email and/or in-app, and a separate switch controls emails to residents and owners.