Airbnb booking requests, trip changes and guest messages

Once a listing is connected to Airbnb, the guest side of Airbnb comes to you in Nexxus: requests to approve, trip changes to answer, and messages to reply to.

Where requests come from

You get booking requests when a listing runs request-to-book — set Who can book to Request to book under Availability & booking rules (see Airbnb pricing, fees and booking rules). The Instant Book options only send a request when a guest doesn't meet the bar you picked.

Trip-change requests arrive when a guest asks to change an existing reservation. The change only applies once you respond.

Where you see them

• Channels page — the Booking requests count at the top, and a card for each request in the Needs attention queue: guest, dates, guest count, payout, and the time left (for example "6h left").
• The listing's workspace — the Booking requests row turns amber with a count; open it for pending requests and a short list of recent outcomes.
• Your dashboard — the Booking requests widget lists pending requests with their deadlines.
• Notifications — a new request sends a bell and an email.

Accepting or declining

• Accept confirms the reservation. The booking lands in Bookings within moments, the dates lock on your calendar, and Airbnb notifies the guest.
• Decline asks for a reason — Dates not available, Not a good fit, Waiting for another reservation, or Not comfortable with the request. Declining from the Channels page also lets you add an optional message to the guest.

The amount shown is your payout, after Airbnb's fees.

Don't let the window close

Airbnb gives you about 24 hours to answer and declines the request automatically when time runs out. Nexxus reminds you in the bell at 12h, 6h, 2h and 1h before the deadline (the last two are marked urgent) and tells you when a request has expired. If Airbnb didn't send an exact deadline, Nexxus estimates 24 hours and shows the time with a "~".

Answered a request in the Airbnb app instead? Nexxus picks that up and marks the request as resolved outside Nexxus, so you're not reminded again.

Guest messages

Airbnb guest conversations live in your Messages inbox next to tenant and owner threads, one thread per Airbnb conversation, linked to the booking when Nexxus has it.

• A new guest message rings the bell, and the Channels page counts unread guest messages.
• Reply in Messages — your reply is saved in Nexxus and sent to the guest on Airbnb.
• If a reply doesn't reach Airbnb, it stays in the thread and you get a "Reply not delivered to Airbnb" notification so you can send it again.
• Attachments a guest sends show as a placeholder — open them on Airbnb.
• An Airbnb inquiry (a guest asking before booking) rings the bell, and the conversation arrives in Messages.

Each listing's workspace also has a Messages panel listing that listing's guest threads, with Open in Messages → for replying.

Good to know

• Requests and messages need an active, connected listing. Listings that aren't connected keep handling them on Airbnb.
• The Nex assistant can't draft replies on Airbnb guest threads yet. Reply from Messages.
• Requests from guests on your own booking site are a separate inbox on the Bookings page — see Short stays on your booking site.