Notifications: the bell, email, and routing

Nexxus tells your team about events two ways: the bell in the top bar and email. Who hears about what is controlled in two layers, plus one switch for the emails your residents and owners receive.

The bell

The bell updates in real time. Its panel has All, Unread and Critical views, Mark all read, and a Notification settings link. Clicking a notification opens the page it's about.

What triggers a notification

Grouped by the categories you route on Settings → Team:

• Leads — a new inquiry from your booking site.
• Applications — a new application; an application approved or rejected.
• Leases — a lease sent, an applicant signed and it's ready to countersign, a lease fully executed, a lease expiring in 60, 30 or 7 days.
• Maintenance — a new request from a resident.
• Late fees — a late fee assessed.
• Payments — rent received, an autopay payment failed, a refund or dispute, owner payout transfers.
• NexxusHub — the Nexxus team changed the status of a post.
• Data sync — Airbnb reservations, changes and cancellations, booking requests and their response-window reminders, guest inquiries, sync problems, and a reminder once your last Airbnb import is two weeks old.

A few events aren't in the routing grid and go to every teammate: new direct bookings and booking requests from your booking site, double-booking alerts, and new Airbnb guest messages (bell only). Nex's morning brief bells only you.

Messages from tenants, owners and applicants don't create a bell or email — watch the unread count on Messages.

Layer 1: who is subscribed (Settings → Team)

Under Who gets notified, the owner-admin ticks which teammates are subscribed to each category — leads to whoever works the funnel, maintenance to your coordinator, and so on. Everyone starts subscribed to everything. Managers see the grid read-only.

The Catch-all email is a shared inbox (alerts@yourcompany.com, say) that receives every notification email in addition to the subscribed teammates.

Layer 2: how you receive them (Settings → Account Settings)

Under Notifications, each teammate turns Email and In-app on or off per category. This only tunes delivery of what layer 1 sends you — it never adds a category the owner-admin didn't subscribe you to.

Resident & owner emails

Separate from staff alerts: the branded emails Nexxus sends to applicants, residents and owners — application received or approved, lease ready and executed, statements, payouts — plus the payment reminders and vendor work-order emails you send. The Resident & owner emails switch on Settings → Team controls them all. It's on by default; turn it off to handle those communications yourself (a payment reminder then reports that email is turned off for your account). Every email carries your logo and brand color.

If someone's missing alerts

Check in order: (1) Who gets notified has them subscribed to that category, (2) their own Email or In-app toggle for it isn't off, (3) the email isn't in spam — Nexxus sends from a verified domain, but a new recipient's filter can be cautious at first.