Leads and inquiries
Inquiries from your booking site land in Leads, and whoever is routed for leads is alerted instantly. Move each lead through New, Contacted, Converted or Closed, email or call it from the lead's panel, and log phone or walk-in prospects with Add lead.
Not everyone is ready to apply. Some prospects just want to ask about a listing. Those are leads, and they get their own inbox so they don't die in your email.
Where leads come from
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Your booking site. On a listing, prospects click Check availability; on a nightly-stays-only listing it's Questions? Send an inquiry. There's also the site's Contact page ("Get in touch"). The form collects:
- full name, email and phone
- desired move-in date
- length of stay
- number of occupants
- a message
An inquiry sent from a listing is tagged with that property.
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Add lead. For phone calls, walk-ins and referrals, Add lead on the Leads page records:
- name and email (required)
- phone
- property of interest
- move-in date, length of stay and occupants
- notes
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Not Airbnb. Airbnb inquiries don't become leads. You get a bell notification and reply from Messages.
Working a lead
The tabs at the top filter by status, with counts: All, New, Contacted, Converted and Closed. Search covers name, email, phone and property.
Click a lead to open its details. You'll see:
- their contact info
- the listing they asked about, or General inquiry
- move-in date, length of stay and occupants
- their message
- campaign and referrer details when they were tracked
Set the status with one click. Email opens your email app addressed to them, and Call dials from your phone. Replies happen in your own email, because Nexxus doesn't keep a conversation thread on a lead. The alert email for a new inquiry is set so that replying goes straight to the prospect.
From lead to application
If someone who inquired applies with the same email, the lead gets an Applied badge. Its panel shows Submitted an application with a View in Leasing link. Applying doesn't change the lead's status, so mark it Converted yourself.
There's no "convert" button. Send the prospect to your booking site's apply page and the leasing pipeline takes over.
Speed is the whole game
Rental leads go cold within hours, and answering inside the first hour is the habit that pays off most in leasing. Leads notify immediately rather than waiting for a digest. Every new inquiry sends a bell and an email to everyone checked for Leads under Settings → Team → Who gets notified, and to your catch-all email.
New leads also show on:
- the Leads badge in the sidebar
- the dashboard's Leads & applications widget
Check the routing so leads reach whoever will respond fastest.
Reading the funnel
Direct Booking Site → Site performance shows:
- Visits, Inquiries, Applications and Bookings
- a Conversion funnel
- Traffic sources
- Top pages
- Top performing listings, with views and inquiries per listing
A listing with lots of views and no inquiries usually has a photo or price problem. Lots of inquiries and no applications points at follow-up.
Related guides
Your direct booking site
Every company gets a branded public booking site: published listings on a list and a map, an inquiry form, online rental applications, and — for listings you enable — nightly stays with instant book or request-to-book and card payment. Manage it, its branding, hero, URL, listings and first-party analytics from the Direct Booking Site page.
From application to move-in: the leasing pipeline
Prospects apply on your booking site and land in Leasing on a New → Screening → Approved board. You approve on the application page, generate the lease from your own template, collect e-signatures and countersign, then Move to Tenant creates the tenant, booking, and ledger.
Notifications: the bell, email, and routing
Nexxus alerts your team about leads, applications, leases, maintenance, late fees, payments, Airbnb activity and NexxusHub replies through the in-app bell and email. The owner-admin decides who is subscribed to each category, each teammate picks email and/or in-app, and a separate switch controls emails to residents and owners.
Property photos and publishing to your booking site
Add photos on the property's Listing tab — upload (big files and iPhone HEIC are optimized automatically), import them from your existing website, reorder or let AI arrange them; the first photo is the cover. Publish with the Publish button or the Direct Booking Site toggle. Photos and descriptions don't sync to or from Airbnb.