Short stays on your booking site: instant book, requests and guest payment

Your booking site can take nightly stays, not just rental applications — commission-free, on your own brand, priced from the same calendar as Airbnb.

Turning it on for a listing

On the property's Listing tab (or Edit property), the Direct booking section sets Booking mode:

• Applications only — guests apply and you lease (the default).
• Nightly stays only — a booking calendar replaces the Apply form.
• Both — the Apply form plus a nightly booking calendar.

With stays on, tick Instant book to let guests pay by card immediately; leave it off and every stay comes to you as a request first.

The booking calendar shows only when the listing is published, active, and has a nightly rate. Taking card payments also needs your Stripe account connected.

What the guest sees

The listing page shows a calendar of open nights, a guest count (capped at the property's Max Guests), and a live quote: the nights, your Cleaning fee, a card Service fee, and the total.

Prices come from your Nexxus pricing — nightly and weekend rates, date-specific prices, minimum stay and booking window (see Airbnb pricing, fees and booking rules). Booked and blocked nights show as unavailable, stop-sell nights can't be booked, and the minimum stay is judged on the arrival night. The cleaning fee here is the property's own Cleaning Fee ($) from Edit property; Airbnb's fees and weekly or monthly discounts don't apply on your site.

The Service fee is added on top of the stay total, so you receive the full nightly and cleaning amount.

Instant book

The guest picks dates, clicks the Book button, enters their name, email and phone (optional), and pays by card. While they pay, the nights are held for them for 15 minutes, and another guest who picks those dates is told someone is booking them and until when. Once the nights are theirs, the card is charged and:

• the booking is created and the dates close — on your site and, for a connected listing, on Airbnb;
• the guest gets a "You're booked" confirmation email;
• you get a New direct booking notification, and the booking appears in Bookings with its ledger and payout recorded.

Request to book

The guest clicks Request to book, fills in name, email, phone and an optional message, and isn't charged. You get a notification and email, and the request appears in the Booking requests inbox on the Bookings page.

• Approve & send pay link — Nexxus re-checks the dates, then emails the guest a secure Confirm & pay link at the price they were quoted.
• Decline — add an optional message; the guest gets a polite email.

A pending or approved request doesn't hold the dates. They stay open until the guest starts paying from their pay link: that holds them for 30 minutes, and whoever pays first gets them. A late payer isn't charged and is told the dates are gone. The link expires 48 hours after approval; Approve again & resend link sends a new one. Approved requests wait in the inbox until paid, with past decisions under Recent outcomes.

Cancel and refund

On a stay a guest paid by card on your booking site, the booking page offers Cancel and refund (or Refund, once the stay has started). The owner-admin or a manager can use it.

• Full or partial. The service fee goes back only with a full refund.
• The booking. A stay that has not started is cancelled, even by a partial refund, and its nights open up again on your calendar and channels. A stay that has started stays as it is; to end it early, change its status after the refund.
• Lease terms. When the stay is cancelled, any lease-term month it kept out comes back.
• The owner. A stay not paid out yet pays the owner less. One already paid out shows as a negative line in the next owner run.
• The guest gets an email; refunds usually reach their card in 5 to 10 business days. Stripe keeps its processing fee.

Check-in emails

Write Check-in instructions in Edit property (with optional guest contact phone and email). Nexxus emails them to direct-booking guests two days before arrival — or right away when the stay is booked closer in.

The map

Your booking site's homepage shows every located, published listing on a map with price pins, and each listing page has a small map. Per property, Map display (booking site) in Edit property chooses Exact address (a precise pin) or Approximate area (a shaded circle, with the address kept private).

Good to know

• Two guests can't both be charged for the same nights. The nights are held while a guest pays, the card is charged only once the nights are theirs, and a guest who loses the race isn't charged. If a card was already charged for nights someone else took (a rare late payment), Nexxus refunds it in full automatically and emails the guest.
• If Airbnb sells nights a paid booking-site stay already holds, in the moments before the closed dates reach it, Nexxus raises an urgent Double booking notification so you can cancel and refund one.
• Requests from Airbnb guests are handled separately — see Airbnb requests and guest messages.