The resident portal: what your tenants see
Residents get a portal branded as yours, with Home, Lease, Payments, Maintenance, Documents, and Messages. They can pay rent online, use autopay, download invoices and statements, sign leases, request maintenance, upload documents, and chat with you. Applicants see a smaller Status view. Accounts come from applying or from Invite to portal.
Everything resident-facing happens in the resident portal. It carries your logo and colors, so your tenants see your portal, not a third-party app.
What residents see
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Home shows:
- their Due now balance, upcoming or monthly rent, and lease start and end dates
- Pay rent and View lease buttons
- quick actions: Make a payment, Request maintenance, View documents
- a banner with Review & sign at the top when a lease is waiting for their signature
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Lease shows the lease terms (rent, deposit, dates, term, fees) and the document. The button is Review & sign while the lease is out for signature, and View lease after.
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Payments includes:
- the balance and online payment by bank or card
- autopay setup
- Invoices & statements: a monthly invoice, or a statement for any date range, as a PDF
- Recent activity
On a shared lease, each resident can set their share of the rent. If you haven't turned on online payments, the page tells them to keep paying the way they do today.
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Maintenance lets them submit a New request (what needs attention, details, priority) and track its status. They can Cancel request while it's still open. See Maintenance.
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Documents holds their lease agreements and the documents you share with them. Residents can also upload their own files (ID verification, proof of income, renter's insurance, or other): PDF, image, or Word, up to 25 MB.
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Messages is a chat bubble on every page plus a full Messages page that takes attachments. Read receipts show Sent and Read, and messages land in your admin Messages inbox in real time.
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My profile holds their contact details and password. To change the email on file, they contact you.
A notifications bell covers things like payments received, maintenance updates, and leases ready to sign. Pages update live, so nobody needs to refresh.
Applicants see less
Before move-in, applicants get Status, Lease, Documents, and Messages. Status shows a progress tracker: Application submitted → Under review → Approved → Lease ready to sign → Lease signed → Executed. When it's their turn to sign, a Review your lease card appears.
Co-tenants and co-signers sign from the same portal. See E-signing leases.
How residents get access
- By applying. Applicants create their login when they apply and confirm their email. At Move to Tenant, the same login switches to the full resident portal.
- By signing a lease. A signer without an account gets a Create your account & sign link in their signing email.
- By invite. Imported or manually added tenants need an invite, because importing never emails tenants on its own. Open the tenant's page and click Invite to portal on the Portal access card; the tenant needs an email on file. They get an email to set their password. You can also invite each person from a booking's Lease members card.
The Portal access card shows No account, Invited, or Active. It also has Resend invite, Send password reset, and Revoke access.
Residents sign in with their email and password. Forgot password? handles resets.
What residents can't see
The portal is locked down at the database level, so a resident sees only their own records. They never see other tenants, owner or company data, or staff screens.
Why to push portal adoption
Every resident active in the portal means fewer "what's my balance?" texts. Their rent is confirmed by the payment itself instead of entered by hand as a manual payment, and their maintenance requests arrive written out instead of as voicemails.
Related guides
From application to move-in: the leasing pipeline
Prospects apply on your booking site and land in Leasing on a New → Screening → Approved board. You approve on the application page, generate the lease from your own template, collect e-signatures and countersign, then Move to Tenant creates the tenant, booking, and ledger.
Online rent payments: bank (ACH) free, card with a fee
Once Stripe is connected, residents pay in their portal by bank account (ACH, free to them) or card (a convenience fee is added so you net the full amount). You choose which of the two are on in Settings → Stripe Connect; the card fee rate is set by Nexxus, not by you.
Autopay: how automatic rent collection works
Residents turn on autopay in their portal with a saved bank account or card. It charges the rent that's due — on or after the lease's due day, retrying a declined charge 3 and 7 days later, at most one month's rent a month — and never deposits, fees or late fees.
E-signing leases: signers, signing order, and countersigning
Every tenant and co-signer signs in the resident portal, either all at once or in order. While a lease is out for signature you can resend an invitation, copy a signer's link, use Correct signer to fix a name or email, or void it and reissue a corrected version. Then you countersign and execute from the application's Lease desk. The executed PDF carries a signature certificate and never changes after signing.
Maintenance requests, work orders, and vendors
Residents submit requests in their portal; your team creates work orders from Maintenance, a property, or a tenant. Assign a vendor and email them the work order, schedule it, and track estimated vs actual cost. Completed costs feed the Maintenance & Expenses report and vendor 1099-NEC totals.
The owner portal: what your owners see
Owners sign in to a portal with your branding to see their portfolio, payouts (including history from before Nexxus), statements and shared documents, work orders and reports. They can message you and set up direct deposit, but they never see draft runs or edit your operations. You invite them from the owner's Portal access card.