NexxusHub: feedback, feature requests, and bug reports
NexxusHub is the operator forum inside Nexxus — post bugs, ideas and feature requests with screenshots, vote and comment, and follow each post's status. Posts are public to all operators (first name only) or private to you and the Nexxus team; escalating a Nex conversation creates a private post.
NexxusHub (the megaphone icon in the sidebar) is where operators shape the product. If something confuses you, breaks, or should exist — post it. The Nexxus team reads everything, and each post's status shows where it stands.
Posting
New post asks for a Title, What happened / what would help?, a Type — UI, UX, Flow, Wizard, Bug, 404 / broken link, Feature request, Performance or Other — and Who can see this?:
- Public — every Nexxus operator can see, vote and comment. Only your first name shows; your company stays hidden.
- Private — just you and the Nexxus team. Use it whenever details or screenshots involve your real data.
You can attach up to four screenshots. Before a public post goes out, its text and screenshots pass an automatic scan that warns you if it spots something sensitive (a tenant's name, a balance, contact details), so you can fix it first. Screenshots added to comments on public posts are checked the same way.
Votes, comments, and statuses
Upvote what you'd use — votes genuinely drive prioritization — or downvote. Sort the list by Top, New or Trending. Statuses move through Open, Under review, Planned, In progress and Shipped (or Declined / Duplicate).
When the team changes a post's status, a bell goes to teammates subscribed to the NexxusHub category (see Notifications). The NexxusHub badge in the sidebar counts new comments from others on your posts since your last visit.
From Nex to a human
If Nex can't solve something, Escalate to support on the Help page turns the conversation into a private NexxusHub post with the transcript attached, visible only to you and the Nexxus team. Missing a dashboard widget? Request a widget in the Widget Library posts a public feature request others can upvote.
Editing and removing
You can edit or delete your own posts, and delete your own comments; editing a post that ends up public re-runs the sensitive-info scan. Escalation posts can't be edited because they carry the chat transcript — delete one instead if needed.
House rules
Keep it civil and keep other people's private data out of public posts. The forum is moderated; posts that name-and-shame or leak personal information are removed.
Related guides
AI assistant: meet Nex
Nex is the AI assistant built into Nexxus: it answers how-to questions, looks up your own portfolio (who owes rent, what's free, why a payout changed), and drafts replies, payment reminders, work orders, vendor emails, lead updates and application notes as approval cards that only run when you approve them. It never moves money, signs anything or messages anyone on its own.
Getting started with Nexxus
The first-week setup: the Setup checklist (company details, properties, Stripe, import, lease template, booking site, logo, team, owner portal), which settings deserve care, connecting Airbnb on the Channels page, meeting Nex the AI assistant, and a dry run before you rely on the numbers.
Notifications: the bell, email, and routing
Nexxus alerts your team about leads, applications, leases, maintenance, late fees, payments, Airbnb activity and NexxusHub replies through the in-app bell and email. The owner-admin decides who is subscribed to each category, each teammate picks email and/or in-app, and a separate switch controls emails to residents and owners.