How occupancy is calculated (multifamily & duplexes)
Occupancy counts rentable UNITS, not building containers — buildings expand to their units, marking a unit no longer managed removes it from the math, and duplexes that sometimes lease as one home have a clean workaround.
Occupancy measures occupied unit-days over available unit-days, per calendar month.
What counts as a unit
Occupancy is computed over rentable units — the things a lease can actually sit on:
- A standalone home is one unit.
- A building is a container, not a unit: its child units carry the leases, so occupancy expands the building into its units automatically. A fourplex with 2 leased units reads 50%, not 0%.
- A child unit with its own owner assignment is counted for that owner (explicit unit links override the building's).
The same rule powers the owner portal dashboard, the owner detail page in the admin app, and per-unit breakdowns — the occupancy widget lets you (and the owner) switch between all properties combined and any individual unit.
"No longer managed" removes a unit from the math
A unit's management window bounds its availability: from the month you mark a unit no longer managed (Property → Settings → Management status), it stops counting toward available days — history stays intact, and older months are unaffected.
The duplex / casita pattern
Some properties are set up as a small building because they can rent separately — a main house plus a casita — but sometimes lease together to one party.
When both units lease separately, occupancy just works. When the whole property leases as one home, the lease sits on the main unit and the casita would read as vacant, dragging combined occupancy to ~50% even though the property is fully rented. Two clean options:
- Mark the casita "no longer managed" as of the joint lease's start. Occupancy then measures the main house alone (100% while leased). Reactivate the casita when it rents separately again.
- Leave both units active and read the per-unit view — the main house shows occupied, the casita shows vacant, and everyone can see why the combined number is what it is.
Option 1 is right when "the duplex" is really one home for the duration of a lease; option 2 is right when the casita is genuinely available to rent.
Related guides
The owner portal: what your owners see
Owners get read-only, self-serve visibility: their properties' performance, payout history, statements, and shared documents — branded as yours. Available on Portfolio and Empire plans.
Owners, ownership percentages, and owner links
Owners link to properties with an ownership % and a management fee %. Ownership must total 100%; rent, payouts, statements, and 1099s all attribute by each owner's actual share.