Reading the Operator Income report (earned, collected, payout windows)

The Operator Income Summary is the report about your business, not your owners': what the operation earned in a period. Run it from Reports with any period.

What counts as your income

• Management fee income: rent on owner-linked properties × each owner's share × the fee rate from the fee cascade.
• Fee income you keep: cleaning, admin, application, pet and late fees.
• Airbnb resolutions, when you have them: claims paid to you count as income, and clawbacks count as an expense. They never enter the owner rent split.
• Not gross rent, which passes through to owners. Never deposits, which are a liability. Card convenience fees are a pass-through and are left out entirely.

Operator net = management fees + fee income (+ resolutions) − operator expenses, meaning the actual cost of completed work orders.

Two lines that explain the rent

• Owner share of rent: owner-linked rent minus your management fee.
• Operator-held rent (no owner attached): rent on properties with no owner, such as your own rentals or arbitrage units. It's never counted as distributed to owners.

If money landed in an account outside the rent and fee buckets, it shows as Other income (unclassified accounts) rather than being folded in.

Earned vs Collected

The report opens on Earned: rent recognized in the month it's due, whenever the cash arrives. That's the steady "what did the portfolio produce" line. Flip to Collected to see money actually received. A month can honestly differ between the two: a big prepayment inflates its arrival month's cash while spreading across earned months. Neither number is wrong; they answer different questions.

Earned view leaves out the cash-only lines (paid to owners, cash margin), since they don't mean anything on an earned basis.

Collected: calendar months or payout windows

Under Collected you can bucket the rows two ways:

• Calendar months: cash by the month it arrived. Best for "how did June go?"
• Payout windows: the same cash bucketed by your payout cycles, so each row matches a run on Payouts. Best for reconciling against owner payouts; see payout windows. If your history doesn't reach back to the first window's start, the report warns that the earliest row is partial.

Lines people misread (Collected view)

• Paid to owners comes from recorded disbursements: imported payments plus runs sent in Nexxus, bucketed by calendar month. The batch you paid on May 11 shows under May. In a month where you paid through your old system and sent the run in Nexxus, the money counts once.
• Owner share awaiting disbursement ties the owner share to what's been paid. When early-period payouts covered rent collected before the period, it reads Disbursed above this period's owner share instead. That's timing, not an error.
• Cash margin is all income minus paid to owners minus expenses. That's liquidity, not profit. You collect all month and pay owners once, so partial periods swing hard. Judge it on a full year or trailing 12 months.

The dashboard's rent figures include late fees, while this report lists them under fee income, so the two rent lines can differ by exactly the late fees. The How to read this report box above the table restates all of this next to your numbers.