Verified vs attested payments in a payout run
Verified means a payment rail confirmed the money (an Airbnb or Vrbo payout, an online payment through Stripe, a guest's card payment on your booking site); attested means someone recorded it by hand. A payout run warns how much of its net to owners rests on attested money so you review it before approving.
Every payment counted in a payout run carries one of two trust tags:
- Verified — a real rail confirmed the money arrived: an Airbnb or Vrbo payout, a resident's online payment through Stripe, or a guest's card payment for a stay booked on your booking site (it counts once Stripe has captured it). Nexxus saw the confirmation itself.
- Attested — recorded by hand by you or your team ("tenant paid by Zelle," "check deposited"). Nexxus is taking your word for it. That includes a payment you record with the method Card or ACH / Bank transfer — the method you pick doesn't make it verified; only the rail does.
Why the distinction matters
A payout run pays owners real dollars, so before you approve, you should know how much of it rests on manual entries. When any does, the run shows a warning: "$X of net is from manually-attested payments", and owners with attested money carry an attested tag in the table. Expand an owner to see each booking's verified and attested amounts. If the number surprises you, review those lines before approving. Verified money needs no second look; attested money deserves one.
Manual lines on a run
When you add a line to a run by hand, the A payment rail confirmed this money box decides its tag. Leave it off for cash you're attesting to from a statement or bank export — it shows as attested, like any manual collection.
Advance basis and attestation
Under the Advance month basis, the attested amount also includes the month's earned-but-not-yet-arrived rent you're fronting (shown as "attested / fronted"). It's money going out on trust rather than on a confirmed rail, and the warning makes the size of that trust visible.
Practical habit
Before approving a run: glance at the attested amount → if it's roughly your expected manual-payment volume, approve; if it's high, open the lines and check for a mistyped manual payment or a duplicate entry. Thirty seconds here prevents the awkward "please send that back" conversation with an owner.
Related guides
Cash vs Advance: the payout basis toggle
Collected cash (the default) pays owners only rent that has actually arrived; Advance month fronts the month's earned rent before it lands. The next run settles against whatever was advanced, so months on different bases self-balance.
When do owners get paid? Payout windows and cadence
Your Owner payout day (Settings → Company Settings; default the 10th, any day 1–28) sets the window each run pays. With day 10, the June run pays rent collected after May 10 through June 10. Set day 1 to pay the prior month in arrears.
Recording manual payments (Zelle, check, cash, Venmo)
Money that arrives outside the portal — Zelle, check, cash, a bank transfer, Venmo — is recorded on the tenant's ledger with Record payment, using its real date and method (ACH / Bank transfer, Card, Zelle, Check, Cash or Other). It's applied across the tenant's accounts automatically and counts as 'attested' in payout runs.