Owner statements

The statement is the owner-facing answer to "what happened with my property this period": gross rent collected, your management fee, any deductions, and their net, itemized per property.

Generating one

Open the owner's page → Statements tab → Income statements. Pick a period (This month, Last month, This quarter, This year, Last year, Last 30 days or All time), then:

• Generate statement builds the branded PDF with your logo and accent color, and opens it in the viewer.
• Generate & email to owner does the same and emails the owner that a new statement is ready, with a link to their portal. This needs an email on file.

Every statement is saved automatically. It appears in the list under the button, on the owner's Documents tab, in Generated documents on the Reports page, and in the owner's portal under Documents.

Actual, projected, or collected rent

A statement is built from the payout runs dated within the period: the same lines the owner was paid on, including manual rent lines and labeled deductions. The status line under the totals tells the owner which kind it is:

• Paid · [date]: every run in the period has been sent.
• Calculated — payout pending (not yet sent): a run is approved but hasn't been sent yet.
• Draft — not approved: the run is still a draft. The portal's own statements never read a draft, but a PDF you generate is saved to the owner's Documents, with its DRAFT badge. Regenerate after you approve and send if you want the final version. A draft dated on or before your first payout's line (every draft, until your first payout is approved) is ignored and those days show collected rent: a draft is a calculation, not a payout. Drafts stay on the Payouts page.
• Projected — payout of [date] not approved yet: the period's payout day has no run yet, so the statement shows what the payout calculation would pay on that day, standing deductions included. It ties to the run you'd get on the Payouts page; lines you add by hand and adjustments aren't in a projection. It covers rent since the last approved payout. On a co-owned property, Gross on a projected line is the owner's share of the rent (a stored run's line shows the property's full rent).
• No payout day in this period has come yet; rent not yet paid out is on the payout of [date]: the period lies after your next payout day, so nothing is calculated for it. Rent not paid out yet is on that next payout.
• Collected rent — no payout through [your brand] yet: no payout has been approved here yet, so the statement shows the record of the rent collected, at each owner's share and fee rate.
• Collected rent — settled before payouts through [your brand]: the days on or before your first payout's line. There's no payout to show for them, so the statement keeps the same record. Days up to that run's window stay in this view and everything after follows the payouts.
• Collected rent — no payout day in this period: a date range with no payout day in it (October 11 to 31, say) shows the rent collected in it. That rent is paid on the next payout day.

A period can mix these (a year statement, say): the status line then names each part, and rent collected after the last payout day in the period is on the next payout. Rent received by the first payout's line and earned after it is on the payouts that pay it, not in the collected part of such a period: a note names the amount. A statement wholly before the line keeps the full record of what came in. When a range holds more than one run that isn't approved, they're shown as if approved in date order, so the same rent is never listed twice: a draft in such a range reads what the payout calculation gives now, with your hand-added lines and adjustment kept, and can differ from its figure on the Payouts page.

Owners can run their own

In the portal, owners can open Reports → Owner statement for any month and view or print it. It uses the same math as your PDF, except that portal statements never include draft runs: a payout day whose run is still a draft shows the projection instead.

Statement math questions

The most common ones:

• "Why is this month's rent low?" Statements follow payout windows: a run dated June 10 pays rent collected after May 10. An Airbnb payout that landed after the payout day belongs to the next run, and prepaid rent pays out as it's earned.
• "What's this deduction?" A standing monthly deduction or a one-off owner expense you added to the run. Both appear as labeled lines (see Management fees and deductions).
• "Does this match my 1099?" The 1099 reports gross rents collected in the calendar year, while statements follow payout runs. Same ledger, different lens. See Tax season.

For a cross-owner view, the Owner Income Statement report on the Reports page lists every owner's gross, fee and net for any period (cash received, by calendar period) and exports to CSV or PDF.