Deleting properties and bookings — and why some deletes are blocked
Deletes are allowed only when no real money or recorded history is attached. For a property you've stopped managing, use "No longer managed" instead — history stays, capacity ends. Disconnect an Airbnb-connected unit first, and cancel Airbnb reservations on Airbnb, not by deleting them.
Nexxus lets you delete mistakes freely, but blocks deletes that would rewrite financial history. The rule of thumb: if real money touched it, it doesn't delete — it retires.
Deleting a property
Property → Settings → Delete this property (the danger zone at the bottom). It's allowed only when the property — and, for a building, its units — has no financial history: no bookings (their ledgers would cascade away with them), no owner payout lines, no recorded owner payments. A clean delete also removes the property's photos and documents.
Stopped managing a property? Don't delete it — click No longer managed… on the Settings tab and pick the Last day managed. Its history stays (your reports and 1099s still need it), occupancy counts it only up to that day, it leaves the booking site, and a building's units follow it. Reactivate brings it back. This is the right way to offboard: a departed property is part of your trailing-twelve-month story, not a mistake to erase.
Connected to Airbnb? Disconnect first
Neither "No longer managed" nor delete releases a unit's Airbnb listing, and an inactive unit drops off the Channels page. So before you retire a connected unit, open Channels → the listing → Connection → Disconnect Listing. The listing stays live on Airbnb with the last-pushed calendar and prices, and Airbnb hands control back to you. See Connecting Airbnb.
Deleting a booking
From the booking page. Blocked when real money or recorded history exists:
- Stripe-confirmed payments or received payouts — money that actually moved can't be orphaned.
- Approved or sent owner payout lines — severing those would make the next run double-pay the owner.
- Manual or imported ledger entries — a charge, credit or payment you posted by hand by mistake can be deleted from the resident's ledger first; a booking adjustment or an Adjust / Void correction can't be.
When a delete is blocked, cancel the booking instead — history stays.
A clean test or mistake booking deletes fully: the ledger rows Nexxus posted for it, its payout events, an empty deposit record, and a lease that belonged only to it. Its nights open back up on your calendar, your booking site and a connected Airbnb listing. Tenants (contacts) are never deleted with a booking — the person stays, only the stay goes.
Airbnb reservations
Cancel an Airbnb reservation on Airbnb. On a connected listing the cancellation flows into Nexxus on its own: the booking is marked cancelled, the dates open, and pending payouts are removed. Deleting or cancelling the booking in Nexxus doesn't cancel it on Airbnb.
Deleting a test tenant entirely
Removing a tenant end-to-end — contact, portal login, applications, lease — is currently a support task. Once done, the same email becomes reusable. Reach out through the support chat or NexxusHub if you need one cleaned up.
Why so careful?
Every delete guard maps to a real disaster it prevents: a cascaded ledger silently shrinking your income reports, or an owner paid twice because the line connecting money to a prior run vanished. When Nexxus blocks a delete, it names the reason — that reason is the thing being protected.
Related guides
Can two leases overlap on one unit? The double-booking guard
No — a unit holds one direct tenancy at a time, enforced everywhere a booking is created or moved. Back-to-back same-day turnover is fine; room-by-room properties and Airbnb stays are exempt. Every stay and block also closes those nights on Airbnb and your booking site.
What imported history can and can't do
Imported history counts as closed business: it powers reports and occupancy, but late fees are never charged for days before a lease existed in Nexxus, owners are never re-paid for months your old system settled, past leases are never charged rent, and filled-in months never count as payout cash.
Connecting Airbnb: live two-way sync for your listings
Yes — Nexxus connects to Airbnb directly. On the Channels page you sign in with Airbnb (no password shared), pick which Airbnb listing each unit is, and activate: upcoming reservations come in, then bookings, changes, cancellations, requests and guest messages flow in while availability, rates, fees and booking settings push out. Listing text, photos and reviews stay on Airbnb.
Multifamily buildings and units
A building holds units; units inherit the building's owner links and fee rates automatically, and a unit only needs its own owner link when its ownership differs — the override wins wholesale. Each unit rents, lists on Airbnb and publishes to your booking site on its own; the building itself is a container, not a listing.