Frequently asked questions
The questions people ask before they switch: Airbnb and long-term rentals in one system (with a live Airbnb connection), short + mid + long term together, the Nex AI assistant and what it will and won't do, bringing Buildium/AppFolio/Airbnb history, owner payouts, portals, your own lease, your brand, pricing, and who owns the data.
Straight answers to the questions operators ask before they switch.
Can I run the same properties on Airbnb and long-term at the same time?
That is the reason Nexxus exists. It runs the long-term side — applications, leases, rent collection, owner payouts, a direct booking site — and connects live to Airbnb, so the same units can take nightly stays without a second system. On the Channels page you Sign in with Airbnb and pick which Airbnb listing each unit is; from then on reservations, booking requests and guest messages come into Nexxus, while availability, rates and booking settings go out to Airbnb. Everything sits on one calendar, and the double-booking guard keeps it clean. See Connecting Airbnb.
Airbnb and your own booking site are the channels live today. Next on the roadmap: Vrbo, Booking.com, Expedia and Google on the same calendar and rates; Furnished Finder for monthly stays; and long-term syndication, so one published vacancy goes out to Zillow, Apartments.com, Trulia, HotPads, Realtor.com, Zumper and dozens more.
We run short-term, mid-term AND long-term. Does it really do all three?
Yes. A 2-night Airbnb stay, a 94-night corporate booking and a 12-month lease live on the same calendar, the same ledger and the same payout engine. A unit isn't locked into one style — each carries its own nightly and monthly rates.
Does Nexxus have AI? Can it answer my tenants and guests?
Nex, the Nexxus AI assistant, is built in. Ask it how anything works, or ask about your own business — "who's behind on rent?", "is the loft free next week?", "why was this owner's payout lower?" — and it answers from your live data. It also drafts routine work for you: a reply to a tenant, a payment reminder, a work order, a vendor email, a lead update, an application note. Each draft is a card you can edit, then approve with one click.
Today Nex never sends anything on its own and never moves money or signs anything. On the roadmap: AI replies to Airbnb and booking-site guests (drafted for your approval, then an optional auto-responder for routine questions under rules you set), and playbooks Nex runs end to end with your sign-off. Every morning it leaves you a short brief of what needs you. AI also maps your import files, turns your own lease into a template, and builds dashboard widgets from a sentence. See Meet Nex.
Can we bring years of history from Buildium, AppFolio or Airbnb?
Drop your exports on the importer. It builds properties, owners, tenants, leases and years of ledger and payout history; you review everything it plans to create before anything is written, and afterwards it reconciles every tenant's ledger against your files to the cent — with undo if something looks off. See importing your data.
How do owner payouts work?
Each month's payout runs are drafted for you, on a collected-cash or advance basis. Management fees deduct automatically and statements attach. You review and approve, then pay owners by direct deposit through Stripe where your subscription includes it, or pay them your own way and mark the run sent. Every dollar is traceable. See payout windows and reviewing and sending a payout run.
Do tenants and owners get their own portals?
Both. Tenants pay rent with autopay — roommates included, on one shared ledger — file maintenance with photos, and message you. Owners see payouts, statements and occupancy live. See the tenant portal and the owner portal.
Can we use our own lease?
Upload it. The AI finds the blanks and turns it into a fillable, e-signable template while a fidelity engine keeps your legal language word for word. Signing and countersigning come with a full ESIGN audit certificate. See lease e-signing.
What about our brand?
Every account gets a hosted direct booking site in your name and colors. Your logo can carry through the booking site, both portals and every email, and you can connect your own domains and put your logo inside the admin app — which of these you get depends on your subscription. See custom domains and branding.
How much does it cost?
Pricing is announced at launch. Every plan will start with a 14-day free trial with no card required — join the early-access list at trynexxus.com to hear first.
Who owns our data?
You do. Subscription state gates features, never your data: exports and reports stay available, and rent never touches a Nexxus bank account — it flows from the tenant to your Stripe account to your bank.
Can I try it before I sign up?
Yes — the live demo is the real interface on a sample portfolio, Nex included. Click anything; nothing is saved and a refresh resets it.
Related guides
The live demo: what it is and what it deliberately refuses
trynexxus.com/demo is the real Nexxus admin on a sample company (Saguaro Property Group, Phoenix), plus its tenant, owner and applicant portals and booking site. Everything is clickable and editable in your browser, Nex answers questions about the sample data, nothing is saved, a refresh resets it — and real-world actions (money, email, Stripe, Airbnb sign-in, domains, Nex's approval cards) are refused honestly instead of faked.
Connecting Airbnb: live two-way sync for your listings
Yes — Nexxus connects to Airbnb directly. On the Channels page you sign in with Airbnb (no password shared), pick which Airbnb listing each unit is, and activate: upcoming reservations come in, then bookings, changes, cancellations, requests and guest messages flow in while availability, rates, fees and booking settings push out. Listing text, photos and reviews stay on Airbnb.
AI assistant: meet Nex
Nex is the AI assistant built into Nexxus: it answers how-to questions, looks up your own portfolio (who owes rent, what's free, why a payout changed), and drafts replies, payment reminders, work orders, vendor emails, lead updates and application notes as approval cards that only run when you approve them. It never moves money, signs anything or messages anyone on its own.
Importing your data from Buildium, Airbnb, and other systems
How the Import data page works: the two tabs (PMS · VRBO · bank · spreadsheets, then Airbnb), what to export from Buildium and other systems, the Go back history range, the Review step, the verified Summary, re-imports, and undo.
When do owners get paid? Payout windows and cadence
Your Owner payout day (Settings → Company Settings; default the 10th, any day 1–28) sets the window each run pays. With day 10, the June run pays rent collected after May 10 through June 10. Set day 1 to pay the prior month in arrears.
The resident portal: what your tenants see
Residents get a portal branded as yours, with Home, Lease, Payments, Maintenance, Documents, and Messages. They can pay rent online, use autopay, download invoices and statements, sign leases, request maintenance, upload documents, and chat with you. Applicants see a smaller Status view. Accounts come from applying or from Invite to portal.
The owner portal: what your owners see
Owners sign in to a portal with your branding to see their portfolio, payouts (including history from before Nexxus), statements and shared documents, work orders and reports. They can message you and set up direct deposit, but they never see draft runs or edit your operations. You invite them from the owner's Portal access card.
E-signing leases: signers, signing order, and countersigning
Every tenant and co-signer signs in the resident portal, either all at once or in order. While a lease is out for signature you can resend an invitation, copy a signer's link, use Correct signer to fix a name or email, or void it and reissue a corrected version. Then you countersign and execute from the application's Lease desk. The executed PDF carries a signature certificate and never changes after signing.
Branding, white-label, and custom domains
Upload your logo and set your brand name and color under Direct Booking Site → Branding; they flow to the booking site, both portals, emails and PDFs. Settings → Customization adds the interface theme, a separate dashboard color, your logo inside the admin app, and your own domains for the resident and owner portals; the booking site's domain is set on Direct Booking Site.