Terms of Service

1. The Services

Nexxus provides software that helps property managers and operators (“Operators”) manage properties, listings, residents, owners, leases, payments, maintenance, and related workflows, including optional resident and owner portals and direct-booking sites.

2. Accounts and eligibility

You must provide accurate information, keep your credentials secure, and be responsible for activity under your account. You must be at least 18 years old and capable of forming a binding contract. You are responsible for all users you invite and for ensuring their use complies with these Terms.

3. Subscriptions, trials, and billing

Paid plans are billed in advance on a recurring basis (monthly or annually) through our payment provider, Stripe. Free trials, if offered, convert to a paid subscription unless canceled before the trial ends. Fees are non-refundable except where required by law. We may change pricing prospectively with reasonable notice. You can cancel at any time; access continues through the end of the current billing period.

4. Payments processing and disbursements

Where Operators collect rent or other payments from residents, or receive owner payouts, those funds are processed through Stripe and Stripe Connect. The Operator acts as the merchant of record for those transactions; Nexxus is not a party to the underlying rental or financial relationship and does not hold funds on your behalf. Your use of payment features is also subject to Stripe’s applicable terms.

5. Customer data and content

As between you and Nexxus, you retain all rights to the data and content you submit to the Services (“Customer Data”). You grant Nexxus a limited license to host, process, and display Customer Data solely to provide and improve the Services. You are responsible for the accuracy and lawfulness of Customer Data and for obtaining any necessary consents from the residents, owners, and other individuals whose information you enter.

6. Acceptable use

You agree not to:

• use the Services for any unlawful, fraudulent, or harmful purpose;
• upload malware or attempt to disrupt or gain unauthorized access to the Services;
• access another Operator’s data or circumvent access controls or rate limits;
• reverse engineer or resell the Services except as expressly permitted; or
• use the Services to violate the rights of others or applicable laws (including fair-housing, privacy, and consumer-protection laws).

7. Third-party services

The Services integrate with third-party providers (e.g., Stripe, Supabase, Google, Resend, Vercel) and may link to third-party websites. We are not responsible for third-party services, and your use of them is governed by their terms.

8. Intellectual property

The Services, including all software, design, and trademarks, are owned by Nexxus and its licensors and are protected by intellectual-property laws. Except for the rights expressly granted to you, we reserve all rights in the Services.

9. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Nexxus does not provide legal, tax, or accounting advice; lease templates and reports are tools, not professional advice.

10. Limitation of liability

To the maximum extent permitted by law, Nexxus and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the Services will not exceed the amounts you paid to Nexxus in the twelve months before the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Nexxus harmless from claims, damages, and expenses arising from your Customer Data, your use of the Services, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or to protect the Services. Upon termination, your right to use the Services ends; you may export Customer Data before termination where the product provides export tools, after which we may delete it consistent with our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted with a new “Last updated” date and, where appropriate, additional notice. Continued use after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and any disputes will be subject to the exclusive jurisdiction of the courts located there, except where applicable law provides otherwise.

15. Contact us

Questions about these Terms can be sent to legal@trynexxus.com.